Southwest Airlines understands that sometimes travel plans change unexpectedly, and their refund policy aims to provide passengers with flexibility and peace of mind. With a customer-centric approach, Southwest offers options for both refundable and non-refundable tickets.

For passengers who have purchased refundable tickets, Southwest allows them to cancel their reservation at any time prior to the flight's departure and receive a full refund to their original form of payment.

In the case of non-refundable tickets, Southwest provides an alternative solution. Instead of a monetary refund, the value of the ticket is converted into Southwest Travel Funds. These funds can be used for future travel within one year from the original purchase date, providing customers with the opportunity to plan and book a new trip at their convenience.

Southwest refund policy demonstrates their commitment to customer satisfaction by providing flexibility and options for travelers in various situations. However, it's always advisable to consult the official Southwest Airlines website or contact their customer service for the most up-to-date and accurate information regarding their refund policy